Digitaura Logo
← Legal Hub | Home
Legal / Terms of Sale & Refund Policy
30-Day Guarantee · Effective Aug 14, 2026

Digitaura Terms of Sale & Refund Policy

Effective Date: August 14, 2026
Last Updated: August 14, 2026

This Terms of Sale & Refund Policy (“Policy”) governs all purchases, subscription activations, software license keys, and enterprise orders for Digitaura products and services offered by Digitaura, Inc. (“Digitaura,” “Company,” “we,” “us,” or “our”).

By making a purchase, subscribing to a software plan, or redeeming a license key, you agree to the terms set forth in this Policy.

1. Purchasing & Subscription Models

1.1 Subscription Plans

Digitaura is offered primarily on a subscription basis (monthly or annual billing cycles) per user seat or per Mac workstation. Subscription plans grant access to Software updates, native Apple Silicon optimizations, multi-device synchronization (macOS, iOS, watchOS), and technical support during active billing periods.

1.2 Enterprise & Custom Order Forms

Enterprise customers may purchase custom multi-seat licenses, custom integration support, or site licenses through a formal Order Form executed under our Master Services Agreement (MSA). Billing schedules, payment terms, and custom refund terms (if any) specified in an executed Order Form supersede conflicting terms in this Policy.

2. Free Trials & Automatic Renewal

2.1 Free Trial Period

Digitaura may offer a free trial period (typically 14 days) to allow prospective users to test on-device capabilities prior to billing. Unless canceled before the trial period expires, your trial will automatically convert into a paid recurring subscription.

2.2 Auto-Renewal Notice

All recurring monthly or annual subscriptions automatically renew at the end of the billing cycle using the payment method on file. You will receive an automated email notice prior to annual subscription renewals.

3. Money-Back Guarantee & Refund Policy

We want you to be completely satisfied with Digitaura. We back our software with a clear refund policy based on your purchase channel.

3.1 Direct Purchases (Digitaura Website / Stripe)

For licenses and subscriptions purchased directly through digitaura.ai or authorized direct sales channels:

  • 30-Day Money-Back Guarantee: You are eligible for a 100% full refund on your initial subscription purchase or annual license if requested within thirty (30) calendar days of the original purchase date.
  • Renewal Refunds: Recurring monthly subscription renewals are non-refundable once processed. Annual subscription renewals are eligible for a full refund if requested within seven (7) calendar days of the renewal charge date.

3.2 Purchases via Apple App Store

If you purchased your subscription or in-app license through the Apple App Store (iOS, iPadOS, macOS App Store):

  • Apple Management: All payments, billings, and refunds are processed and governed directly by Apple Inc. in accordance with Apple’s Terms and Conditions.
  • Requesting Apple Refund: Digitaura, Inc. does not have technical or financial access to Apple App Store transaction systems. To request a refund for an App Store purchase, please visit https://reportaproblem.apple.com.

4. Subscription Cancellation & Effect on Local Data

4.1 How to Cancel

You may cancel your recurring subscription at any time:

  • Direct Subscriptions: Log into your Digitaura Account Dashboard at https://digitaura.ai/account or click “Manage Subscription” in the macOS app settings menu.
  • App Store Subscriptions: Manage or cancel subscriptions directly within your Apple ID Account Settings on your Mac or iPhone.

4.2 Effect of Cancellation

Upon canceling a subscription:

  • Your license remains fully active until the end of your current paid billing period.
  • Local Vault Data Access: Canceling your subscription does not delete, lock, or encrypt your local hardware directory (~/Vault/). Because Digitaura uses open formats (Markdown, SQLite, JSON), you retain perpetual read and export access to your local files on your Mac or iPhone after subscription termination.

5. Non-Refundable Items & Services

Except as required by applicable law or explicit terms in an Enterprise Order Form, the following items are strictly non-refundable:

  • Professional services, custom deployment onboarding fees, or technical consulting hours already rendered.
  • One-time setup or custom engineering integration fees.
  • Subscription renewals requested past the applicable refund windows described in Section 3.1.

6. Payment Disputes & Chargeback Policy

We strongly encourage customers to contact our billing team before initiating a credit card chargeback or bank dispute.

  • Direct Resolution: Contact billing@digitaura.ai to resolve billing errors or request eligible refunds quickly.
  • Chargeback Consequences: If a credit card chargeback or dispute is filed against Digitaura, Inc. without prior communication, we reserve the right to temporarily suspend your active license validation keys and charge a $50 administrative dispute fee to cover processing expenses if the dispute is decided in our favor.

7. Contact Billing Support

For any questions regarding invoices, payment methods, or refund requests, please reach out to:

Digitaura, Inc.
Attn: Billing & Accounts Department
Email: billing@digitaura.ai
Website: https://digitaura.ai